This Refund Policy explains when Bradley Dynamics refunds payments for web design, SEO, web app, e-commerce, e-learning and mobile app services. It forms part of our Terms & Conditions. Where your written project agreement says something different, the agreement applies.
1. Deposits
A deposit secures your place in our schedule and covers the planning and design work that starts straight away. Deposits are non-refundable once work has started, unless we cancel the project or fail to deliver.
2. Cancelling before work starts
If you cancel in writing before we have begun any work, we refund payments made in full, less any third-party costs already incurred (such as domain registration or licences).
3. Cancelling during a project
If you cancel after work has started, you pay for work completed up to the cancellation date. If you have paid more than the value of that work, we refund the difference within 14 days. You receive the files completed to that point once all amounts due are settled.
4. Delivered work
Once a project has been delivered and accepted, or you have launched the site or app, we cannot offer a refund. If something does not match the agreed scope, tell us within 14 days of delivery and we will fix it free of charge.
5. If we cannot deliver
If we are unable to deliver the agreed work for reasons within our control, we refund the amount you paid for the undelivered part of the project.
6. Non-refundable items
- Domain names, hosting, SSL certificates, themes, plugins and other third-party purchases made on your behalf.
- Monthly maintenance, hosting and SEO retainers for a period that has already started. You may cancel the next period with 30 days' written notice.
- Work that was delayed or stopped because required content, feedback or payments were not provided.
- Search ranking, traffic or sales results, as we do not guarantee outcomes.
7. How to request a refund
Email us at [email protected] with your name, the project and the reason for your request. We reply within 5 business days. Approved refunds are paid within 14 days, by the same method you used to pay where possible.
8. Contact
Bradley Dynamics
165 West Street Sandton 2031 South Africa, your country
Phone: +27717429191